What needs attention today, and what the operational record shows
Hotel management needs two different answers: which matters cannot wait today, and what the operation's record shows over a period. In the Sidrahoc Web Dashboard, the overview answers the first question and the reports answer the second. Both draw on the work your teams record.
- Overview
- What requires attention now?
- Reports
- What does the operational record show over a period?
Information about the day is spread across departments
Housekeeping knows which rooms are behind, maintenance knows which repairs are waiting, and the front desk hears what guests have noticed. Each department reports in its own way, so management can end up assembling the picture from conversations, messages and morning meetings.
To follow up well, a manager has to tell four situations apart:
Work in progress
Tasks that are moving as planned and need no intervention.
Matters that need attention
Something urgent, or something that nobody has taken on yet.
Unresolved issues
Problems that remain open and still affect rooms or guests.
Results that need context
Figures for a period that raise a question before they can be judged.
Overview
The overview shows what requires attention now
The overview is the first page of the Web Dashboard. It is meant for the general manager, the duty manager and owners who want to see the state of the house before they look at details.
- Open work
- How many tasks are still open, and which work was completed today.
- Critical incidents
- Active critical incidents, with all incidents grouped by severity.
- Rooms
- Room status and room-related signals, including the rooms that are ready now.
- Recent activity
- The latest changes in the operation, shown next to the figures.
The most urgent matters come first
A separate area brings the most urgent signals forward, so the first look shows where to start. The page also states which checks it has made, so management can see what the view is based on.
Reports
Reports show what the operational record says about a period
Reports answer a different question from the overview. They are not about this morning but about a period: what was completed, what remained open and what was typical.
A short briefing first
The report opens with a brief summary for management, before the detailed figures.
Figures for the period
Operational figures for the reporting period you are reviewing.
What is still open
Alongside the figures, the report shows the cases that are still outstanding.
Medians for typical values
Median values show what was typical, so a single exceptional case does not distort the picture.
What a figure is based on
A figure is only useful to management if it is clear what stands behind it.
- Underlying cases
- The report includes the individual cases its figures draw on. They can be opened and read, but not changed.
- Defined figures
- Each figure has a written definition in the report, so everyone reads it the same way.
- Stated data basis
- The report states which data it is based on.
Reports evaluate the operation, not individual employees.
One morning and one month in a fictional hotel
An example of how the overview and the reports serve different moments of management work.
Example scenario with fictional details. How it runs in your hotel depends on how Sidrahoc is configured for you.
Morning
Before the morning meeting, the duty manager opens the overview. The most urgent item is an active critical incident: water is leaking in the bathroom of room 214, and nobody has taken the incident on yet.
During the day
She opens the incident and asks the maintenance lead to take it on, and agrees with housekeeping that room 214 stays out of use until the repair is done. In the task list she sees two housekeeping tasks past their due time and asks the housekeeping lead to reassign them.
At month end
The general manager reviews the report for the month. The briefing comes first, then the figures for the period and the cases still open. She opens a few of the underlying cases to understand why some work stayed open longer, and takes the question to the next department meeting.
The figures come from the daily work
The overview and the reports are based on the same tasks, incidents and rooms that teams work with in the Web Dashboard and the Mobile App. A report can only reflect work that has been recorded, which is why clear tasks and documented results matter to management as well.
Questions about the overview and the reports
Who works with the overview and the reports?
The general manager, duty managers, department heads and owners, in the Web Dashboard. The Mobile App leaves reports out on purpose: teams on the floor work with their own tasks.
How is the overview different from the reports?
The overview shows the current state of the operation and what needs attention now. The reports look back over a period and show what the operational record contains.
Where do the figures come from?
From the tasks, incidents and rooms recorded in Sidrahoc. Each figure has a definition in the report, and the report states which data it is based on.
Do the reports evaluate individual employees?
No. Reports evaluate the operation, not individual employees. Their figures are built from operational cases such as tasks and incidents.
Does Sidrahoc replace the reports from our PMS?
No. Occupancy, rates, revenue and guest data remain in your PMS and its reports. Sidrahoc reports cover the operational work: tasks, incidents and rooms.
See what your management team would review each morning
In a focused walkthrough we show the overview and a report in the Web Dashboard, and how both relate to the work your departments record.
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